- Basic Package (Silver, Gold, & Platinum ) Cash on delivery.
- Custom Package Maximum 1 Month Term, or base on delivery
- Client will send complaints to Authentic Guards priority customer care.
- AGT Customer Care will analyze the complains.
- AGT Customer care will send the complains to the related division.
- AGT team will do their best to solve the problems within the available timeframe and budget.
- Authentic Guards aligned with Client to coordinate on the label production at 5 days prior to label production/ printing.
- Authentic Guards need to establish communication platform with the client. To deliver QR Code for label printing is by connecting Authentic Guards with Client printer driver.
- We will compensate new codes in case code defection up to 2,5% from total production.
- The report for defect codes will be done monthly by client by attaching notice letter and proof, then QC team will stamp the custom ribbons with rejeced note.
- The timeframe for each of the development, installation process and configuration is 14 working days.